
Frequently asked questions
Find answers to common questions about our products and services.
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At Big Mouth Cozy, all sales are final. We currently do not accept returns or exchanges.
If an item arrives damaged, defective, or incorrect, we may offer one of the following resolutions at our discretion:
Store credit for the value of the item
Partial refund to the original payment method
Store credit can be used on any future purchase and will be delivered digitally.
Please note:
Claims submitted after 48 hours of delivery may not be eligible for compensation
Shipping delays caused by carriers are outside of our control and are not eligible for refunds
Orders may be canceled within 4 hours of purchase. After this window, orders are automatically processed and cannot be modified or canceled.Our team reviews each case individually to ensure fair resolutions while maintaining product quality and customer satisfaction.
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What really sets Big Mouth Cozy apart is our commitment to complete comfort—that's why we offer the giant Onesie Comb and Slippers Bundle, giving you everything you need for the ultimate funny and cozy experience from head to toe.
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Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
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Our onesies are made from ultra-soft plush fabric designed to keep you warm, comfortable, and cozy all day long while still being breathable. -
Simply machine wash on cold and tumble dry on low. This helps keep the fabric soft and the colors vibrant.