Refund policy
Refund & Return Policy
At Big Mouth Cozy, we want you to be happy with your order. Please review our policy below before making a purchase.
No Exchanges or Returns
We do not accept exchanges or returns at this time.
Store Credit
In certain cases, we may offer store credit for eligible issues. Store credit can be used toward a future purchase on our website.
Partial Refunds
A partial refund may be issued in situations where an order arrives with minor issues, delays, or other concerns that do not require a full refund.
Full Refunds
A full refund may be issued if an order is significantly damaged, lost, or if there is a major issue with fulfillment that cannot be resolved.
Refund Eligibility
To request store credit, a partial refund, or a full refund, customers must contact us within 3 days of delivery and provide:
- Order number
- Description of the issue
- Clear photos if item arrived damaged or incorrect
Non-Refundable Situations
We do not offer refunds, returns, or store credit for:
- Change of mind
- Incorrect size/color selected by customer
- Minor variations in color or appearance due to screen settings
- Delays caused by carriers once the package has shipped
Right to Refuse
We reserve the right to deny requests that do not meet our policy requirements.
